23 INTEGRATED ANNUAL REPORT 2022 NCT conducted its tenth member survey to gauge member sentiment and rate the organisation’s service levels. Three additional fields of information were included – members’ GSC tonnage, hectarage and the designation of the respondent completing the questionnaire. An average score of 85.1 compared to the last survey’s score of 89.5 was achieved. The lower average score can be attributed to the pandemic and civil unrest. The spread of the average scores ranged from the lowest of 81.6 to the highest of 91.1. Given these high scores, the conclusion can be drawn that there is a generally high degree of member satisfaction with NCT’s service offering. The graph shows the average scores achieved across all surveys conducted to date. 92 90 87 85 82 80 70 60 50 2004 2005 2007 2009 2011 2013 2015 2017 2019 2021 Average score – members 83 86 87 86 92 86 88 90 90 85 Score
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