NEWS & VIEWS • MARCH 2026 5 shows patience and attentiveness. Acknowledging contributions, even when we disagree, communicates value. Being mindful of tone and body language reminds us that communication isn’t only words. Following up on points raised shows that we truly heard and valued what was said. These small actions, practiced consistently, make a big difference. The human impact of being listened to is profound. When people feel truly heard, they feel respected, valued, and connected. It boosts confidence, encourages openness, and strengthens trust. Conversely, not being listened to can lead to frustration, disengagement, and even isolation. Our survey results highlight this clearly: when listening is absent, trust erodes and motivation drops. But when listening is present, collaboration flourishes. Listening is not just polite, it is powerful. It builds respect, reduces misunderstandings, and strengthens collaboration. As the EQ course material beautifully puts it: “Life is a gift. Live it with integrity. Live it with passion. Live it with gratitude.” When we listen with emotional intelligence, we live those values in our workplace, creating an environment where everyone feels valued, respected, and connected. Together, let’s make listening our strongest skill this year, because when we listen well, we lead well. * Emotional Intelligence Explained - By Michelle Gevers ** Harvard Business Review: Are You Really a Good Listener? - by Jeffrey Yip and Colin M. Fisher *** The Human Art of Listening - Building Stronger Connection - Noah G. Rabinowitz Quick Tips for Better Listening Be present: Put away distractions like phones or emails and give the speaker your full attention. Show engagement: Use eye contact, nodding, and short affirmations to signal you’re listening. Ask clarifying questions: Check understanding instead of assuming, this shows genuine interest. Hold back your response: Let the speaker finish before you reply, silence often signals reflection. Reflect and summarise: Briefly restate what you heard to confirm mutual understanding. Manage your ego: Focus less on being right and more on understanding the other person’s perspective. Respect emotions: Listen not only to words but also to the feelings behind them. Practice empathy: Put yourself in the other person’s shoes to connect more deeply.
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