My opinions are valued here My manager has regular check-ins with me which improve my motivation Management is open and transparent in their communication with staff Open communication is encouraged within NCT People within NCT treat each other with respect My preferred communication channel is... For urgent matters, contact me via... I do my best work when... Before meetings, I prefer... The best way to provide feedback to me is... I am most productive during... 3.70/5 3.79/5 3.98/5 3.99/5 3.94/5 Similarly, several 2024/2025 survey measures relating to communication and feedback indicate opportunities for improvement: Consider sharing: While these scores are positive overall, they suggest that improving communication remains an important opportunity for us as an organisation. As Melissa Mikus reminds us, sometimes the solution is not another app, policy, or training programme. Sometimes it is simply helping people understand how we work best. Why not create your own Communication Style Tag? By understanding one another’s communication preferences, we can take practical action on the themes raised in our engagement surveys and continue building a workplace where people feel informed, respected, and connected. Communication challenges rarely occur because people are unwilling to work together. More often, people simply have different communication preferences. By making communication preferences visible, teams can: Some colleagues prefer detailed written information before making decisions. Others prefer face-to-face conversations. Some like time to think before responding, while others process ideas through discussion. WHY THIS MATTERS REFERENCE When we understand these differences, we are less likely to make assumptions, become frustrated, or misinterpret intentions. Instead, we can adapt our communication to work more effectively with one another. Mikus, M.M. (2025). A Simple Solution to Fix Workplace Miscommunication. TED@BCG. Featured on the TED Talks Daily podcast. This article is based on ideas presented by Melissa M. Mikus and adapted for NCT’s internal newsletter, incorporating themes identified through the 2023, 2024 and 2025 Employee Engagement Surveys. Build trust faster Strengthen relationships Reduce misunderstandings Improve decision-making Improve collaboration Reduce workplace stress & frustration i iv ii v iii vi A CHALLENGE FOR ALL OF US When we tell people how best to work with us, we improve communication, strengthen trust, and build teams that work more effectively together. 35 34
RkJQdWJsaXNoZXIy MjgyNjA0